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Customer Service Manager



CICA Motors

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About the Company

CICA Motors in Liberia is the Liberian subsidiary of the CFAO Group, the leading vehicle distribution network in Africa and the French Overseas Communities and Territories. CICA Motors in Liberia : ‘Drive with Confidence’

About the Role

Customer Service Manager

Required Qualifications:

This position requires a bachelor degree and at least 4+ years of relevant work experience.

  • Experience working in the private sector

  • Four years demonstrated proficiency in Customer Service and Marketing

  • Experience in automotive industry will be added advantage

Key Responsibilities

  • Delivering comprehensive service to enquiring customers

  • Possibly delegating certain customer enquiries to specific teams

  • Managing a large number of incoming calls and emails

  • Managing customers’ accounts

  • Keeping a record of customer interaction and details of actions taken

  • Communicating with internal teams to discuss sales targets

  • Generating sales leads, building sustainable relationships where necessary

  • Reporting back on results

  • Perform other duties as assigned by Director

Key Skills

  • Team player and pays attention to details

  • Strong interpersonal, writing, and oral presentation skills in English.

  • Ability to work effectively under pressure and meet deadlines

  • Time management

  • Result Orientation and innovative

  • Leadership & People Management

  • Patience

  • Persuasive

Starting date: April 1, 2022

  • Duration of contract: Permanent Employment

  • Location: Monrovia

  • Closing Date: March 10, 2022

HOW TO APPLY: Send your letter, CV with names of three (3) professional referees by email to with the position title: “Customer Service Manager” clearly stated in the subject line.

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