About the Company
Easy Solar is a leading solar company in West Africa, distributing and financing high-quality solar products and appliances for those with limited or no access to the grid. Customers can finance their purchase over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 500,000 users, distributed through its extensive network of agents and shops throughout Sierra Leone and Liberia.
About the Role
The Position
Easy Solar is recruiting a dynamic, well-organized and experienced Shop Coordinator for our shop in Bomi, Liberia. The job of the Shop Coordinator is to ensure ALL customers and potential customers who come in contact with an Easy Solar Shop or Staff under their supervision are satisfied and/or an action has been taken, with the customer’s consent and knowledge, that will shortly result in their satisfaction
General Duties and Responsibilities
Running the day-to-day operations of the Easy Solar Shop (the local Easy Solar representation), ensuring a great customer experience through friendly and professional service and by providing an inviting environment
Guiding and serving Easy Solar customers along the final steps before the hand-over of their Products (incl. the customer qualifications check, the signing of the contract, and arranging the installation appointment)
Tracking information and managing stocks, using Easy Solar’s software systems
Ensuring walk-in customers are excited by sharing information about Easy Solar’s products and services
Training the customer on appropriate use of the Products (during hand-over and after sales)
Managing the support staff at the Easy Solar Shop
Conducting daily sales meetings with Shop Staff and Brand Ambassadors in order to effectively plan routes and/or activities for the day.
Required Education and Experience
Bachelor’s Degree (preferably a business/management degree)
Minimum of 2 years work experience in a customer service related field
Strong Customer service orientation
Strong organizational skills
Fluency in English and Colloquia; local dialect skills are desirable
Excellent communication skills and strong service orientation
Dynamic, target-driven and highly motivated self-starter that possesses a hands-on approach and social competencies for teamwork and management
Must be a resident of Bomi or willing to relocate at own expense
Female candidates are encouraged to apply
What We Offer
A very attractive, performance-based, remuneration with benefits
Plenty of opportunities to grow within the company and take management positions
The opportunity to take part in one of Liberia’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability
Frequent coaching and training
The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts