Shop Coordinator

Tubmanburg, Liberia

Fulltime

Easy Solar

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About the Company

Easy Solar is a leading solar company in West Africa, distributing and financing high-quality solar products and appliances for those with limited or no access to the grid. Customers can finance their purchase over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 500,000 users, distributed through its extensive network of agents and shops throughout Sierra Leone and Liberia.

About the Role

The Position

Easy Solar is recruiting a dynamic, well-organized and experienced Shop Coordinator for our shop in Bomi, Liberia. The job of the Shop Coordinator is to ensure ALL customers and potential customers who come in contact with an Easy Solar Shop or Staff under their supervision are satisfied and/or an action has been taken, with the customer’s consent and knowledge, that will shortly result in their satisfaction

General Duties and Responsibilities

  • Running the day-to-day operations of the Easy Solar Shop (the local Easy Solar representation), ensuring a great customer experience through friendly and professional service and by providing an inviting environment

  • Guiding and serving Easy Solar customers along the final steps before the hand-over of their Products (incl. the customer qualifications check, the signing of the contract, and arranging the installation appointment)

  • Tracking information and managing stocks, using Easy Solar’s software systems

  • Ensuring walk-in customers are excited by sharing information about Easy Solar’s products and services

  • Training the customer on appropriate use of the Products (during hand-over and after sales)

  • Managing the support staff at the Easy Solar Shop

  • Conducting daily sales meetings with Shop Staff and Brand Ambassadors in order to effectively plan routes and/or activities for the day.

Required Education and Experience

  • Bachelor’s Degree (preferably a business/management degree)

  • Minimum of 2 years work experience in a customer service related field

  • Strong Customer service orientation

  • Strong organizational skills

  • Fluency in English and Colloquia; local dialect skills are desirable

  • Excellent communication skills and strong service orientation

  • Dynamic, target-driven and highly motivated self-starter that possesses a hands-on approach and social competencies for teamwork and management

  • Must be a resident of Bomi or willing to relocate at own expense

  • Female candidates are encouraged to apply

What We Offer

  • A very attractive, performance-based, remuneration with benefits

  • Plenty of opportunities to grow within the company and take management positions

  • The opportunity to take part in one of Liberia’s most exciting entrepreneurial companies that has a strong commitment to outstanding customer service, user-friendly, high-quality life-changing devices and environmental sustainability

  • Frequent coaching and training

  • The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts